Go Zayaan

Go Zayaan follows airline’s cancellation and re-issue policy.
To cancel/ re-issue, customer must confirm Go Zayaan 48 hours prior to the travel date.
To cancel/ re-issue, customer needs to send an email to reservation@gozayaan.com attaching the e-ticket and briefly mentioning the requirements.
Cancellation fee and a Standard service charge may apply in case of any change.
Cancellation fee is shared by the Airlines and may get changed at any time.
Service charge is only BDT 300 for International flight and BDT 0 for Domestic flight.
For Domestic Flight, refund will get initiated (if applicable) after a successful cancellation and may take up to 3 working days to be completed.
For International Flight, it may take 2 to 3 weeks to process the refund.

*Convenience fee is charged by the service provider & it is non-refundable.

Go Zayaan follows property’s cancellation policy.
To Cancel a booking, customer must go to ‘My booking’ > ’Cancel’ and confirm the cancellation.
Cancellation fee may apply depending on the property and the time of cancellation.
Date change is not possible for any hotel booking. Customer needs to cancel the previous booking and rebook with the new date.
Booking for black-out dates are not cancellable or refundable.
Refund will get initiated (if applicable) after a successful cancellation and may take up to 3 working days to be completed.

*Convenience fee is charged by the service provider & it is non-refundable.

Go Zayaan follows bus operator’s cancellation policy.
To Cancel a ticket, customer must go to ‘My booking’ > ’Cancel’ and confirm the cancellation.
Additional charges might be applicable in case of cancellation which will depend on the nature of the cancel request.
EID or Holiday tickets are not cancellable or refundable. Bus Authority has the right to cancel any bus schedule at any time.
If the Bus is cancelled by the Bus Operator, customer must inform Go Zayaan through Hotline 09678332211 (10AM - 10PM) or Facebook messenger, m.me/gozayaan
Refund will get initiated (if applicable) after a successful cancellation and may take up to 3 working days to be completed.

*Convenience fee is charged by the service provider & it is non-refundable.

Go Zayaan follows tour operator’s cancellation policy.
To Cancel, customer must go to ‘My booking’ > ’Cancel’ and confirm the cancellation.
Please check the given policy under each tour before booking.
Booking for black-out dates are not cancellable or refundable.
Refund will get initiated (if applicable) after a successful cancellation and may take up to 3 working days to be completed.

*Convenience fee is charged by the service provider & it is non-refundable.